Fixed Earth Stations ServiceFixed Earth Stations product support: At Vislink Fixed Earth Stations we design, integrate and manufacture all the systems ourselves, so nobody knows your systems better. We also understand how important they are to your business: that’s why we do our best to make sure repairs and servicing happen exactly when and how you expect. Our services cater to a variety of situations and budgets - and include priority repairs, a dedicated support hotline and a secure customer extranet. Because reliable products deserve reliable support.
Our Fixed Earth Station product support includes:Equipment Commissioning:- Guarantees you get the maximum; from your investment by ensuring it is correctly Commissioned and Installed;
- Guarantees the full functionality of your asset from day 1;
- Assists with Satellite operator registrations;
- Minimizes the time from Box – Operational Service.
User Training:- Ensures that your operators are able to expertly use all equipment features;
- Maximizes the operability of the equipment;
- Makes an investment in your staff;
- Fully certificated.
Engineer Training:- Upskills your existing engineering staff to repair and maintain your Fixed Earth Station system;
- Invaluable to maximize Uptime
- Includes full servicing documentation.
Equipment Repairs:- Our ‘state of the art’ workshop is fully equipped to asses and repair your equipment ensuring it fully retains the equipments original performance standards;
- Equipment turn around using our ‘priority’ service is a maximum of 2 working days;
- All equipment is processed within a maximum of 5 working days when covered by our Warranty or Service Agreements;
- Equipment returned to us for service is assessed immediately upon receipt to prevent any unnecessary surprises. Any issues are reviewed and actioned immediately.
Warranty Extension:- The standard ‘ex-works’ warranty may be extended from 12 months to a maximum of 5 years demonstration the longevity of our product;
- Product repair turn around time of 5 days maximum with a Free Priority Service twice a year for the entire life of the warranty period;
- Priority Help Line Support 24/7.
Warranty Enhancement:- The 12 months ex-works Warranty is enhanced to provide full repair service on the customers’ site;
- We take responsibility for the rectification of any confirmed breakdown;
- Provides peace of mind as an insurance policy;
- Service response within 48hrs (where possible).
Pro-Active Preventative Maintenance:- Ensures your asset is maintained to its full functional spec;
- Minimize downtime due to breakdown;
- Ensures equipment retains it’s latest spec. status;
- Maintenance is carried out at a time to suit the users;
- Reduces equipment ware, prolonging the life of your investment;
- Advantageous rates for any repairs completed at the same time
Fixed Earth Station Customer Support Contact Details:Customer Support Helpline+44 (0) 1494 810410
csupport@adventcomms.com Hedley BaldwinCustomer Support Manager
Tel: +44 (0) 1494 810490
Cell: +44 7905 843637 Kishor PatelRepairs Supervisor
Tel: +44 (0) 1494 810491
Cell: +44 777 555 6291 Steve OverallSnr Customer Support Engineer
Tel: +44 (0) 1494 810441
Cell: +44 (0) 7786 706515 Alec Bryan-DavisCustomer Support Engineer
Tel: +44 (0) 1494 810481
Cell: +44 (0) 7767 826528 Julie MannCustomer Support Co-ordinator
Repairs progress
Tel: +44 (0) 1494 810459 Jana RolliniCustomer Support Administrator
Import/Export
Tel: +44 (0) 1494 810482 To learn more about Vislink Services’ pre-implementation offerings for Fixed Earth Stations including our Professional Services, Consulting, Planning, Design, and Integration click here.
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