Fixed Earth Stations Service

Fixed Earth Stations product support:

At Vislink Fixed Earth Stations we design, integrate and manufacture all the systems ourselves, so nobody knows your systems better. We also understand how important they are to your business: that’s why we do our best to make sure repairs and servicing happen exactly when and how you expect. Our services cater to a variety of situations and budgets - and include priority repairs, a dedicated support hotline and a secure customer extranet. Because reliable products deserve reliable support.

Our Fixed Earth Station product support includes:

Equipment Commissioning:

  • Guarantees you get the maximum; from your investment by ensuring it is correctly Commissioned and Installed;
  • Guarantees the full functionality of your asset from day 1;
  • Assists with Satellite operator registrations;
  • Minimizes the time from Box – Operational Service.

User Training:

  • Ensures that your operators are able to expertly use all equipment features;
  • Maximizes the operability of the equipment;
  • Makes an investment in your staff;
  • Fully certificated.

Engineer Training:

  • Upskills your existing engineering staff to repair and maintain your Fixed Earth Station system;
  • Invaluable to maximize Uptime
  • Includes full servicing documentation.

Equipment Repairs:

  • Our ‘state of the art’ workshop is fully equipped to asses and repair your equipment ensuring it fully retains the equipments original performance standards;
  • Equipment turn around using our ‘priority’ service is a maximum of 2 working days;
  • All equipment is processed within a maximum of 5 working days when covered by our Warranty or Service Agreements;
  • Equipment returned to us for service is assessed immediately upon receipt to prevent any unnecessary surprises. Any issues are reviewed and actioned immediately.

Warranty Extension:

  • The standard ‘ex-works’ warranty may be extended from 12 months to a maximum of 5 years demonstration the longevity of our product;
  • Product repair turn around time of 5 days maximum with a Free Priority Service twice a year for the entire life of the warranty period;
  • Priority Help Line Support 24/7.

Warranty Enhancement:

  • The 12 months ex-works Warranty is enhanced to provide full repair service on the customers’ site;
  • We take responsibility for the rectification of any confirmed breakdown;
  • Provides peace of mind as an insurance policy;
  • Service response within 48hrs (where possible).

Pro-Active Preventative Maintenance:

  • Ensures your asset is maintained to its full functional spec;
  • Minimize downtime due to breakdown;
  • Ensures equipment retains it’s latest spec. status;
  • Maintenance is carried out at a time to suit the users;
  • Reduces equipment ware, prolonging the life of your investment;
  • Advantageous rates for any repairs completed at the same time

Fixed Earth Station Customer Support Contact Details:

Customer Support Helpline

+44 (0) 1494 810410
csupport@adventcomms.com

Hedley Baldwin

Customer Support Manager
Tel: +44 (0) 1494 810490
Cell: +44 7905 843637

Kishor Patel

Repairs Supervisor
Tel: +44 (0) 1494 810491
Cell: +44 777 555 6291

Steve Overall

Snr Customer Support Engineer
Tel: +44 (0) 1494 810441
Cell: +44 (0) 7786 706515

Alec Bryan-Davis

Customer Support Engineer
Tel: +44 (0) 1494 810481
Cell: +44 (0) 7767 826528

Julie Mann

Customer Support Co-ordinator
Repairs progress
Tel: +44 (0) 1494 810459

Jana Rollini

Customer Support Administrator
Import/Export
Tel: +44 (0) 1494 810482

To learn more about Vislink Services’ pre-implementation offerings for Fixed Earth Stations including our Professional Services, Consulting, Planning, Design, and Integration click here.